AthletIQ · App support
Back to your game.
Need help with AthletIQ Basketball? Contact our team or find a quick answer below.
Email hello@athletiq.io with your device model, app version, and the steps that led to the problem. Include a screenshot if it helps. Never send your password, verification code, or payment card details.
Common questions
How do I sign in?
Use the sign-in option associated with your account. Email sign-in sends a verification code to your inbox. Check spam or junk folders and use the most recent code. Apple and Google sign-in are also available.
Do I need a detected rim to start?
In the updated setup flow, choose a camera mount and press Play once the camera is ready. Rim alignment is guidance. If automatic detection is unavailable, the app can reconnect while you use the available manual make/miss controls. Set your phone somewhere stable with a clear view of the hoop.
What if a shot is missed by automatic detection?
Use the Booth’s make/miss options when no result arrives. If this keeps happening, contact support with your app version and approximate game time so we can investigate the session.
How do parents manage consent?
Parents can use the consent email’s revocation link or contact hello@athletiq.io to review consent or request deletion of a child’s information. See children’s privacy.
How do I delete my account or request my data?
Open Settings in the app and choose Delete Account, then confirm. You can also email hello@athletiq.io from the email associated with your account to request access, correction, or deletion, including related footage or diagnostic records. We may need to verify your identity. See retention and deletion.
Where do I ask about billing?
Contact hello@athletiq.io with the account email and purchase provider. Do not send card details. Account deletion does not itself cancel an external subscription; also cancel through the provider that handles your purchase.